Order & Delivery Policy

Order & Delivery Policy

Placing an Order:

  • Orders can be placed on the website. Should you place the order on the website, you have to ensure that the personal data is correct and updated. We suggest customers proof-read the order form several times before validating the order. We are neither responsible for sending e-mails to the wrong email address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.
  • Always keep the transaction details with you for reference.
  • We deliver our products within the UAE. Shipping will be done by us or a third-party courier.
  • International shipping is done by a third-party courier.

Order Processing Time:

  • You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. We do not guarantee same-day shipping. Orders are also not processed on weekends and holidays.

Order Acceptance Policy:

  • Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, to supply less than the quantity you ordered of any item without prior notice to you. We may require additional verifications or information before accepting any order.
  • If the payment of an order is not processed within 10 days of placing the order, it will be canceled automatically.

Order Acknowledgement and updates:

  • We will keep you informed of your order status via Contact Nos and emails.

Modification / Cancellation of Orders:

  • You may request for order modification & cancellation, provided the order was placed within 24Hrs & has not already been shipped.

Delivery:

Delivery of the Order / Timings:

  • Orders are delivered within the number of days specified below from the date of order placement.
    • 5 Working Days for Dubai & Sharjah
    • 7 Working Days for the Other Emirates
    • 7 – 10 Working Days for Oman
    • 10 – 14 Working Days for Pakistan

(Friday, Saturday & Public Holidays are not accountable).

  • Orders will be delivered in the Company’s Standard Working Hours 10 am to 8 Pm Sunday to Thursday. In case of Non-Availability of the Customer or Payment upon Delivery, then the Order is rescheduled for Delivery within the next 3 Working Days, extra Shipping Charges will be applicable.

Delivered Orders:

  • Once the order is delivered to the customer, it is the sole responsibility of the customer to verify all the details of the Order & the Products.

Delivery Charges:

  • AED 15 for Orders below AED 100 (Within UAE).
  • Delivery is free for orders above AED 100 (Within UAE).
    • Exempted locations for free delivery within UAE:
      • Al Ghadeer Village, AUH
      • Al Ruwais, AUH
      • Al Sila, AUH
      • Al Jadaf, DXB
    • Delivery charges for exempted locations are subject to courier charges.
  • International shipping charges may vary depending upon courier charges.

Product Assembly:

  • Bicycles and Toys are delivered 100% assembled within the UAE if specified by the customer.
  • For international shipping, products will be delivered unassembled in carton packaging.
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